0kww Privacy Policy
At 0kww, protecting the personal data of every player on our platform is a core responsibility, not an afterthought. This Privacy Policy explains precisely what data we collect, why we collect it, how we use and protect it, and what rights you have over your own information as a player based in Bangladesh.
How 0kww Handles Your Data — Key Points
The cards below summarise our core privacy commitments. They are provided for convenience only — the full binding Privacy Policy is in the numbered sections further down this page.
We Collect Only What We Need
0kww collects personal data solely for the purposes of operating your account, processing payments, verifying your identity, and complying with our legal obligations. We do not collect data speculatively or build marketing profiles beyond what is necessary for platform operation.
We Never Sell Your Data
Your personal data is never sold, rented, or traded to third parties for their own marketing purposes. Data is shared with third parties only where strictly necessary to deliver the service — for example, with our KYC verification provider or payment processors — and those parties are contractually bound to protect it.
Industry-Standard Security
All data transmitted between your device and the 0kww platform is encrypted using 256-bit SSL. Sensitive data at rest — including payment details and identity documents — is stored using encryption and access controls that restrict who within the 0kww organisation can view it.
You Control Your Data
You have the right to access, correct, or request deletion of your personal data held by 0kww at any time, subject to our legal retention obligations. You can also object to or restrict certain types of processing, and withdraw consent for marketing communications with immediate effect.
Cookies & Tracking
0kww uses essential cookies to keep your session active and functional. We also use analytics cookies to understand how players use the platform so we can improve it. We do not use third-party advertising cookies or cross-site tracking pixels. You can manage cookie preferences in your browser settings at any time.
Defined Retention Periods
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is typically retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements under Bangladeshi financial regulations.
1 Introduction & Scope
This Privacy Policy applies to all personal data collected and processed by 0kww in connection with your use of the 0kww website, mobile-optimised site, games, sportsbook, payment services, customer support channels, and any other features or services made available through the platform. It applies to all registered players, prospective players who browse the site without registering, and individuals who contact our support team.
This policy is governed by applicable data protection principles and relevant provisions of Bangladeshi law pertaining to personal data and privacy. Where this policy refers to obligations under applicable law, that means the laws and regulations applicable to 0kww's operations as they exist and are amended from time to time.
This Privacy Policy must be read together with the 0kww Terms & Conditions and the Responsible Gaming Policy. In the event of any conflict between this policy and those documents on matters relating strictly to data privacy, this Privacy Policy shall prevail.
2 Data Controller
For the purposes of this Privacy Policy, the data controller — that is, the entity that determines the purposes and means of processing your personal data — is 0kww, operating the platform at https://0kww.io.
All data protection enquiries, access requests, and complaints should be directed to the 0kww Data Protection contact point. Contact details are provided in Section 15 of this policy. 0kww takes its obligations as data controller seriously and has implemented internal policies, procedures, and technical controls to uphold those obligations.
3 Data We Collect
0kww collects personal data across several categories. The table below describes the main categories of data we collect, along with examples of the specific data points within each category.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID / passport number, photograph | Yes — for KYC |
| Contact Data | Email address, mobile number, residential address (city, district) | Yes — for account |
| Financial Data | bKash / Nagad / Rocket mobile number, bank account details, transaction records | Yes — for payments |
| Account Data | Username, hashed password, account preferences, login history, session duration | Yes — for account |
| Gaming Activity Data | Bets placed, games played, wager amounts, win/loss records, bonus usage | Yes — for service |
| Technical Data | IP address, device type, operating system, browser type, referral URL | Automatic |
| Communication Data | Live chat transcripts, email correspondence with support, complaint records | When you contact us |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred communication channel | Optional |
We do not collect or process special category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless explicitly required by applicable law for identity verification purposes, and only with your explicit consent where required.
4 How We Collect Data
4.1 Directly From You
The majority of personal data we hold is provided directly by you during the account registration process, during KYC verification, when you make a deposit or withdrawal, when you contact customer support, or when you complete a promotional opt-in form.
4.2 Automatically
When you visit the 0kww website or use the platform, certain technical data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, browser type, device identifiers, pages visited, and the duration of your session. This data is used for platform security, fraud detection, and service optimisation.
4.3 From Third Parties
0kww may receive personal data about you from third-party service providers engaged to assist with identity verification, fraud prevention, and payment processing. We may also receive data from publicly available sources where relevant to our anti-money-laundering (AML) screening obligations. Any data received from third parties is handled in accordance with this Privacy Policy.
5 How We Use Your Data
0kww uses your personal data for the following purposes:
- Account creation and management: To register your account, maintain your player profile, and provide you with access to the platform's features.
- Identity verification (KYC): To verify your identity and age in compliance with responsible gaming obligations and anti-money-laundering requirements before processing withdrawals.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment methods, and to maintain accurate transaction records.
- Customer support: To respond to your enquiries, resolve complaints, and provide assistance through live chat and email.
- Fraud prevention and security: To detect, investigate, and prevent fraud, multi-accounting, money laundering, and other prohibited activities on the platform.
- Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion elections, and identify players who may be showing signs of problem gambling.
- Legal compliance: To meet our obligations under applicable law, including record-keeping, regulatory reporting, and responding to lawful requests from public authorities.
- Service improvement: To analyse usage patterns, improve platform performance, personalise your experience, and develop new features — using aggregated or pseudonymised data where possible.
- Marketing communications (with consent): To send you promotional offers, bonus notifications, and news about 0kww products and features where you have opted in to receive such communications.
6 Legal Basis for Processing
0kww processes your personal data on the following legal bases:
- Performance of a contract: Processing necessary to provide the services described in the 0kww Terms & Conditions, including account management, payment processing, and customer support.
- Legal obligation: Processing necessary to comply with applicable laws, including anti-money-laundering legislation, responsible gaming regulations, and tax and financial record-keeping obligations.
- Legitimate interests: Processing carried out to pursue the legitimate business interests of 0kww, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — principally for marketing communications and, where required, for the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
7 Sharing Your Data
0kww does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:
7.1 Service Providers
We engage third-party service providers to assist us in operating the platform. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing the contracted service to 0kww. Categories of service providers include:
- Identity verification and KYC screening providers
- Payment processors and mobile financial service integrators (bKash, Nagad, Rocket gateway partners)
- Fraud detection and AML screening services
- Cloud hosting and data storage providers
- Customer support platform providers
- Analytics service providers (using pseudonymised data)
7.2 Game Providers
Certain technical data (such as your account identifier and session token) is shared with our third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Habanero, Spribe, and Ezugi) solely to enable you to launch and play their games on the 0kww platform. Game providers do not receive your full identity data or payment details.
7.3 Legal and Regulatory Disclosure
0kww may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, by a court order, or in response to a lawful request. We will notify you of such disclosure where we are legally permitted to do so.
7.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of 0kww's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and the privacy practices of the acquiring entity.
8 International Transfers
Some of the third-party service providers engaged by 0kww may process personal data outside Bangladesh. Where such transfers occur, 0kww takes steps to ensure that adequate protections are in place, including requiring service providers to adhere to data protection standards equivalent to those described in this Privacy Policy via contractual data processing agreements.
If you have questions about a specific international transfer of your data, please contact us using the details in Section 15.
9 Data Retention
0kww retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
- Account and identity data: Retained for a minimum of five years following permanent account closure, to satisfy AML record-keeping requirements.
- Transaction records: Retained for a minimum of five years from the date of the transaction.
- Customer support communications: Retained for two years from the date of the last interaction, unless the communication relates to a formal complaint or legal matter, in which case it is retained for the duration of that matter plus two years.
- Marketing preference records: Retained for as long as your account is active, plus one year following account closure, to demonstrate compliance with opt-in and opt-out requests.
- Technical and server log data: Retained for up to 12 months, after which it is deleted or anonymised.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.
10 Security Measures
0kww implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and the 0kww platform
- Encryption at rest for sensitive data including identity documents and payment details
- Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role
- Two-factor authentication (2FA) requirements for internal staff systems
- Regular security assessments and vulnerability scanning of platform infrastructure
- Incident response procedures to detect, report, and manage data breaches promptly
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 0kww will notify you without undue delay using the contact details associated with your account.
11 Cookies & Similar Technologies
11.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, to remember your preferences, and to provide site operators with information about how their sites are used.
11.2 Cookies Used by 0kww
0kww uses the following categories of cookies:
- Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options, so you do not need to reset them on each visit.
- Analytics cookies: Collect anonymised or pseudonymised data about how players navigate and use the platform, helping us identify areas for improvement. 0kww uses first-party analytics only — no third-party analytics platforms are used that would track you across other sites.
11.3 Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the 0kww platform and may prevent you from logging in or completing transactions. Instructions for managing cookies are available in the help documentation of your browser.
12 Your Privacy Rights
As a player using the 0kww platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 15.
Right of Access
Request a copy of the personal data 0kww holds about you, along with information about how it is processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held about you without undue delay.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restriction
Request that we restrict processing of your data in certain circumstances, for example while a correction request is being assessed.
Right to Object
Object to processing of your data based on our legitimate interests, including the use of your data for direct marketing purposes.
Right to Portability
Request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.
0kww will respond to all verifiable data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing any data rights request.
13 Minors & Age Verification
The 0kww platform is strictly for adults aged 21 years or older. 21+ We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If 0kww discovers or has reason to believe that a registered player is under 21 years of age, the account will be immediately suspended, all balances will be frozen pending investigation, and any funds not arising from bonus or promotional activity will be returned to the payment method used for deposit following verification of the account holder's identity. Personal data collected in connection with an underage account will be deleted once the matter has been fully resolved, subject to any legal obligations to retain records of the breach.
If you have reason to believe that a minor has registered an account on the 0kww platform, please notify our support team immediately at the contact details provided in Section 15.
14 Changes to This Policy
0kww reserves the right to update or amend this Privacy Policy at any time. Where a change is material — for example, a change to the categories of data we collect, a new purpose for processing, or a new category of third-party recipient — we will provide at least 14 days' notice before the change takes effect by posting a prominent notice on the 0kww homepage and, where possible, by emailing registered players at the address on file.
Non-material changes, such as corrections of typographical errors or clarifications that do not alter the substance of the policy, may take effect immediately upon publication. The "Effective" date at the top of this page will always reflect when the current version came into force. We recommend reviewing this page periodically to stay informed of how 0kww protects your data.
Continued use of the 0kww platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the changes, you must stop using the platform and may request account closure as described in the Terms & Conditions.
15 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection complaint, please contact the 0kww Data Protection team using the following details:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Please include "Privacy Request" or "Data Protection Complaint" in the subject line so your message is routed correctly
- Live Chat: Available 24 hours a day, 7 days a week, via the chat widget on the 0kww platform
- Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days
Questions About Your Data? We're Here to Help.
Our support team is available around the clock in English. You can also explore the FAQ for quick answers about accounts, security, and platform policies.
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